Lockdown: Interswitch Assures Customers of Continuous Dispute Management Activities

April 08 17:56 2020 by The Ajasa News Print This Article

By Benjamin Omoike, Lagos

Interswitch, a leading integrated digital payments and commerce company, has assured her customers that all its business operations will continue to run smoothly, without any snags, as the company has implemented a fully operative business continuity plan.

This is coming against the backdrop of the lockdown being experienced in Lagos, the FCT, Abuja and Ogun State – as announced by president Buhari – and in some other states, as announced by the various state governors.

Also, even though the Central Bank of Nigeria issued a temporary suspension of refund activities for ATM and card payments as a result of the lockdown, Interswitch has received full approval from CBN to revoke the suspension. This is so that cardholders and the transacting public can continue to carry out their transactions as usual.

In this regard, Interswitch is still working to respond to card operation issues within the stipulated time frame, as usual.
The Management of the Interswitch Group posted a statement on the company’s social media pages, saying: “cardholders and the transacting public are assured that all dispute management operations remain fully available and all chargebacks and disputes will be processed according to their regular timelines.”

Here is the full statement below:Interswitch reassures the general public that any news of disrupted operations flying across the media, are fake and should be disregarded. The company has charged its customers to keep transacting and not to panic. It has also encouraged the public to keep safe in the wake of the COVID-19 pandemic.